Frequently Asked Questions
Everything you need to know about shopping with ONCALL LONDON.
What is your standard delivery timeframe?
For orders within the UK, we offer standard delivery in 3-5 business days and express delivery in 1-2 business days. International shipping times vary by location, typically ranging from 7-14 business days.
Can I return an item if it doesn't fit?
Yes, we offer a 28-day return policy for all unworn items in their original packaging with tags attached. Please use our online portal to generate a return label.
How do I know which size to order?
Each product page features a detailed 'Size Guide' with specific measurements. As our collections range from slim-fit to oversized, we recommend checking the individual garment measurements before purchasing.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna.
Are your materials sustainably sourced?
At ONCALL LONDON, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with factories that meet fair labor standards.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your delivery.